Product Break Down? Don’t know how the product works? Our engineers can help!
LINET UK undertakes a variety of different services to make sure that our customers are always getting what they need from our products. Our engineers and service support staff are always willing to help customers with any problem they may have, from questions about the product, to fixing any problems they may have. The breakdown services don’t only include LINET products, the engineers have knowledge about 3rd party products so we are able to help with any problem.
Why Service your Equipment?
The Provision of Work Equipment Regulations (PUWER) 1998 requires that any equipment which is provided for use at work is:
Suitable: For use, and for the purpose and conditions in which it is used;
Maintained: In a safe condition for use;
Inspected: To ensure that it is, and continues to be, safe for use.
To help you to ensure that the pressure care, electric profiling bedframes and patient handling/moving equipment, in your organisation is suitable for use and maintained in a safe condition. LINET UK offer a range of flexible Service Solutions which can be tailored to meet a variety of requirements. Whether you require a fully inclusive 4 hour response time or simply an annual service or diagnostic check, our tailored solutions and extensive expertise will provide you with complete peace of mind.
Maintenance and Repair
Service Solutions provide you with a scheduled maintenance scheme to help reduce equipment failures; identifying potential problems before they arise and can eliminate product downtime and prolong product longevity.
If a problem arises our highly trained and equipped engineers have the ability to respond rapidly, and in many cases resolve the problem on site, 98% first time fix rate. In the event that a repair cannot be carried out on site we will provide an equivalent replacement product until the repair is complete.
Single source service for all beds, patient lifts and surfaces
LINET UK is committed to providing the highest levels of maintenance support for any equipment covered under contract. We have invested in a new modern service management system that provides us with all the necessary information to enable us to efficiently administer and manage your account with us. We have a dedicated and motivated team of Service engineers and support staff to provide you with a first class level of response to ensure that your equipment receives the correct level of scheduled maintenance together with the expected levels of response in the event of equipment breakdowns, regardless of manufacturer.
- Audit of equipment within facility and provision of a full management report of findings
- Document a serviceability assessment on the selected OEM's products
- Manage all documentation and certification needs and ensure compliance with UK regulations
- Tailor an offering based on the type, age and usage of the equipment while ensuring financial budgets are met.
Service and Maintenance Contracts include:
- Guaranteed response time
- 24 hour technical support helpline*
- Dedicated service center and fully trained engineers
- Annual Service and PAT testing
- Scheduled maintenance programme
- Call out and spare parts
- LOLER testing
LINET UK is committed to offering quality products and services to the highest degree. We are fully accredited with the Quality and Environmental Management Systems of ISO 9001, ISO 13485 & ISO 14001. All activity associated with our maintenance contract services are recorded and maintained accordingly providing a full audit trail.
LINET UK SERVICE CONTRACT OPTIONS: